As long as you have not yet retrieved the license code, it is possible to return your order. Use our return form to request your return. We check your return and in most cases we approve it the same day. After your return has been approved, you will receive the amount in your bank account within 10 working days (14 […]
Try and return
Can I return my order?
Returning an item is always possible as long as you have not yet requested your license code and within 30 days after your purchase. We are happy to help you explain how it works: 99% of our software is free to try. During this trial period, you can install the software on your device and test if everything works. You […]
How much reflection period do I have after purchasing my order?
As long as the license code is sealed and not visible, you can return your product within 30 days of purchase. You do not have to indicate why you want to return the product. We will refund you the full cost; the entire purchase amount including any costs for your payment. You may test and try the product however you […]
I have a complaint. What can I do?
Do you still have a complaint after contacting our customer service? We are happy to solve it for you! You can report a complaint via our special address: [email protected]. You will receive a response to your complaint within 24 hours. Always first report your complaint to [email protected]. A team of specialists is on hand to help you. Our customer service […]
What are the conditions of your “not good, money back” guarantee?
2GO Software gives “money back” guarantee on all products with a test installation. 98% of our offer falls within the “not good, money back” guarantee and is provided with a trial installation. You can install the test installation yourself using our extensive instruction which you will receive immediately after purchase. The conditions for the “good, money back” guarantee are as […]