Do you still have a complaint after contacting our customer service? We are happy to solve it for you!
You can report a complaint via our special address: [email protected]. You will receive a response to your complaint within 24 hours.
- Always first report your complaint to [email protected]. A team of specialists is on hand to help you. Our customer service will respond to your email within 4 hours between 8:30 AM and 5:00 PM
Outside office hours you will always receive a response within 24 hours.
- Are you unable to resolve your problem or did it become a complaint?
Send a description of your complaint to [email protected]. To resolve your complaint as quickly and effectively as possible we would like the following information:
- How the complaint originated,
- In what way have you already discussed the complaint with us?
- Where have we failed to resolve your complaint?
- What can we do to resolve the problem?