Returning an item is always possible as long as you have not yet requested your license code and within 30 days after your purchase. We are happy to help you explain how it works: 99% of our software is free to try. During this trial period, you can install the software on your device and test if everything works. You […]
Customerservice
How much reflection period do I have after purchasing my order?
As long as the license code is sealed and not visible, you can return your product within 30 days of purchase. You do not have to indicate why you want to return the product. We will refund you the full cost; the entire purchase amount including any costs for your payment. You may test and try the product however you […]
Does my license start immediately after I have placed the order?
The purchase and activation of a license code are separate from each other. The license period does not start automatically after you have placed the order. You will receive a license code from us with which you can activate the software. When you activate the software is up to you. Our advice is to activate the license code immediately after […]
How fast will my order be delivered?
We deliver all our products digitally.A digital delivery is available for download, installation and activation immediately after payment. So you can get started right away!
Is buying at 2GO Software safe?
You can safely buy from 2GO Software. All our pages and especially the checkout process are secured with SSL. We are a Dutch company based in Almelo. We deliver our software to customers in the Netherlands, Belgium, Germany and the United Kingdom. We are a member of the “Webshop Trustmark” foundation because of this we carry a transparant terms of […]
Where can I find my license code?
You will find your license code in the installation manual that we have written especially for your software product. For quick and easy access to your license code, go to your account. There you will find an overview of your orders. With every order you can quickly view your license code.
Are the remaining days included when I renew?
Our advice is to renew immediately after the expiry date of the subscription. That way you can be sure that no days are lost. Below is a brief overview of our main brands: Norton: Remaining days are not included in the new subscription. Follow our installation guide to avoid losing days. Kaspersky: New license key is reserved and becomes active […]
Where can I download my software?
You can download your software if you follow the installation manual that we have written especially for your product. For quick and easy access to your downloads, go to your download overview. Here are all the downloads available for your order(s).
Is there a manual available to help me install and activate?
Yes of course! We have written a customized installation manual for all products we sell. This guide explains exactly how to download, install and activate your software.
I have a complaint. What can I do?
Do you still have a complaint after contacting our customer service? We are happy to solve it for you! You can report a complaint via our special address: [email protected]. You will receive a response to your complaint within 24 hours. Always first report your complaint to [email protected]. A team of specialists is on hand to help you. Our customer service […]