Your invoice can be easily and quickly downloaded from your account after your purchase.In your account you will find an overview of your orders.Click on the “invoice” button to request it.
I am having problems during installing, what can I do?
Follow the steps in our installation guide. Here you can correctly download, install and activate the software. Check that no other software is present. This can prevent the installation.Uninstall this software from Start -> Control Panel -> Programs and Features (Windows) or drag the program to the Trash (Mac).Then start the installation again. Can’t figure it out? Do you continue […]
How can I remove old software?
We have included removal tools in our manuals for almost all brands. With those removal tools it is always possible to remove your old software. Our advice is to always use these removal tools to clean the computer. That way, you can thoroughly remove the old software before starting the new installation.
Can I try all functions of the software during the trial period?
Yes; the trial installation is the full version of the software. However, a limited number of functionalities of the software may not work such as cloud storage or other limited functions such as the basis of the paid functionality.After the trial installation, the software automatically asks to enter the license to activate the software.
How can I try the software?
Almost all software packages we offer can be tried for free.After purchasing your product, you will receive an installation manual describing how to install the trial version. Our guide will help you install the package. Do you want 2GO Software to install the software for you? That is possible!We are happy to install and activate the software for you. Because […]
Can I enter my product key on the software?
For Office 2016/2019 applies: Yes this is possible, but we do not recommend it! Always link your product key to a Microsoft account at http://redeem.microsoft.com/ to ensure that you can reinstall later. For Office 365 applies: No, this is not possible. The code must always be linked to your account at http://redeem.microsoft.com/
Who can become a Software Reseller?
2GO Software has optimized its reseller platform for a number of customer groups. If you don’t fall into one of the groups below, don’t worry! We can probably do something for you. However, the companies, departments and / or organizations listed below are our standard customers. Computer stores (incl. E-commerce) ICT Service Providers: home support ICT service providers for SMEs […]
How do I place anorder without VAT?
Only for business customers. Are you a European customer with a valid VAT number? You can then place an order without VAT. You do not owe us VAT if you have a valid non-Dutch, European VAT number. Your VAT number must be approved in accordance with the European system. Check here if your VAT number is eligible for an ICL […]
How do I return my order?
As long as you have not yet retrieved the license code, it is possible to return your order. Use our return form to request your return. We check your return and in most cases we approve it the same day. After your return has been approved, you will receive the amount in your bank account within 10 working days (14 […]
AVG – How do I check the end date of my license?
Go to your AVG account. Login with your AVG account credentials. Click the My Products tab. The End Date is shown here.